Is there a problem with the website?

If you’re experiencing some difficulties with our website, there could be a few different reasons why things aren’t working as they should. Don’t worry, you’re in the right place, and we’re here to help.

First, try these quick steps:

• Refresh the web page. At the top of your browser, there should be a small ‘recycle’ shaped icon for you to click and reload your page.
• Log out of your account and back in again.
• Clear your browser’s cache – sometimes it just needs a little refresh to get things moving. To do this, go to your browser menu where there are usually three dots. Find where you can delete your browsing data. Make sure the box for ‘cache’ has been selected and choose to clear your history as far back as you can.
• Try switching to a different browser or device to see if that helps.

If the issue persists, we’d love to hear more details so we can investigate. Please click the link below to submit a response to our survey on Google Forms for our team to investigate.

Click here to quickly report your website issue

Please note, this Google Form is to report website-related issues only and should take less than 5 minutes to complete.

For queries about transactions, make sure you have your tracking number, ParcelShop receipt number or calling card number before contacting our customer services team.