Our accessibility features allow you to customise your delivery to suit your needs. As well as diverting a parcel or choosing a safe place, you can now give instructions to the courier to accommodate your living situation. You can now instruct your courier to make adjustments such as:
To begin setting your accessibility preferences, simply click the link we sent you in your ‘out for delivery’ email notification, or download the Evri app and head to the My places section. Select one of the three options and confirm by clicking Update delivery – job done! Your courier will receive the instructions directly and make the necessary accommodations.
If you’re sending a parcel, you can also provide written instructions to the courier when you make your booking. So, if you know your recipient requires additional accommodations, you can provide all of the information that a courier would need.
Read our accessibility statement find out more about how we’re partnering with organisations like Scope to improve our efforts.