Full terms and conditions

These terms and conditions set out your responsibilities and our service commitment to you, along with some legal bits about our liability and how you will be compensated in the unlikely event that things go wrong. It is important that you read these terms and conditions carefully.

Wherever a word has a capital letter and is bold (for example “Parcel”, “Safe Place” or “Prohibited Items”), please take a look at the Definitions section at the end for a full explanation of what these words mean.

1. Our contract with you

1.1 Your Order is an offer to purchase the Services from us. In making your Order, you agree to these terms and conditions.

1.2 We will accept your Order if and when we start to perform the Services, at which point a contract will be formed between us, subject to these terms and conditions (the “Contract”).

2. Your responsibilities

2.1. You must ensure that you don’t:

(a) send a Prohibited Item;

(b) send a Parcel that contains any product with a blade or any corrosive product or corrosive substance;

(c) send or try to send any Parcels weighing more than 15kg or which are bigger than the maximum size we accept at the time that you place your Order; and

(d) send any Goods which are illegal, the carriage of which is illegal, or the supply of such Goods to the Recipient is illegal. You are responsible for checking whether any Goods you send are not prohibited or restricted in the relevant country in which the Address is located.

2.2 We may dispose of or destroy or pass to the relevant public authorities any Parcel containing a Prohibited Item or which otherwise contains any Goods which are illegal or the carriage of which is illegal.

2.3 You must ensure that the size and weight of your Parcel matches the size and weight you declare the Parcel to be in your Order (for further details please see our Parcel Size Guide which forms part of these terms and conditions).

IMPORTANT: if we find that your Parcel is bigger and/or heavier than declared, then we reserve the right to require you to pay Additional Expenses, being the correct Charges and an Administration Fee (please see Conditions 8.2 and 8.3 below for more detail);

2.4 You must ensure that the item you wish to send is properly labelled with an Evri label showing the barcode. It must be well packaged and protected against knocks and bumps that it may encounter whilst in transit. Parcels must be packaged in accordance with our packaging guide as updated from time to time.

2.5 You must ensure that you provide the correct Address and the name, phone number and email address of the Recipient.

2.6 You must ensure that you declare the correct value, quantity and description of each of the Goods when you submit your Order. Please be specific (e.g. “t-shirt”, “jeans”, “jacket” not “clothes”), a Parcel with various items should list every individual type of item and the quantity and value of each.

IMPORTANT: if you undervalue the Goods and/or mis-declare or fail to declare any information in respect of the Parcel, customs authorities in the country into which you are sending your Parcel may seize and destroy the Parcel and you will be responsible for paying any destruction costs charged by the customs authorities.

2.7 You must not:

(a) abuse any of our staff, subcontractors or agents; or

(b) operate more than one Account.

2.8 You warrant that the information you provide us when you submit your Order is true and accurate and that you will not send or try to send any Prohibited Item.

3. Compensation

3.1 IT IS AT YOUR OWN RISK TO SEND ANY PARCEL THAT IS WORTH MORE THAN THE MAXIMUM LIMIT OF LIABILITY (SET OUT IN THIS CONDITION 3) AND TO CHOOSE THE CORRECT LEVEL OF COVER TO MATCH THE TOTAL VALUE OF YOUR ITEMS. SHOULD YOU FAIL TO DO SO YOU ACCEPT THE RISK THAT YOU MAY NOT RECEIVE THE FULL VALUE OF YOUR PARCEL OR GOODS IN THE EVENT THAT YOUR PARCEL IS LOST OR DAMAGED.

3.2 We do not accept liability for Loss or Damage or Late Delivery where:

(a) the Parcel involved is a Parcel that we do not accept for carriage;

(b) the Goods or Parcels involved are Prohibited Items;

(c) the Goods or Parcels involved are Non-Compensation Items. These are items that we can deliver for you, but due to their nature, we can’t guarantee that they will be Delivered undamaged or lost;

(d) you have breached any of your responsibilities to us, including but not limited to those set out at Condition 2 or failed to pay the correct Charges, and that such breach has directly or indirectly caused or contributed to such Loss or Damage or Late Delivery;

(e) there is any latent or inherent defect in or natural deterioration of the Goods;

(f) such Loss or Damage or Late Delivery is caused by or is a consequence of our failure to honour "package orientation" graphics (e.g. "UP" arrows, or "THIS END UP" markings);

(g) there is any kind of fraudulence or dishonesty, including where someone misrepresents his authority to receive a Parcel on the Recipient's or your behalf; or

(h) there is Late Delivery of any Parcel for which you have purchased International Services.

3.3 As we cannot test whether any electrical or electronic equipment that you provide to us in a Parcel is functioning properly before we deliver it for you, we do not accept liability for Damage or loss of data to any electrical or electronic equipment except where:

(a) you can show, to our reasonable satisfaction, that the Goods were fully functioning before they came into our physical possession; and

(b) such Damage to the Goods was caused by our negligence.

3.4 We will not be liable to you for Late Delivery which is caused by any event which is outside our reasonable control, such as floods, fire, accident, strike, endemic or pandemic.

3.5 We will not be liable to you for charges or penalties (including in relation to customs duties) you may incur where you have failed to accurately declare the value or description of the Goods.

3.6 Notwithstanding Condition 3.10 and subject to the limitations to our liability in Conditions 3.2 – 3.5 (inclusive):

(a) we do not accept any liability for any losses (including without limitation any loss of profit), costs, damages or other liability associated with any business or commercial enterprise or if you send Parcels with us in pursuit of any business or commercial trade (“Business Loss”); and

(b) insofar as Business Loss is concerned, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from our liability to you in the event that you suffer any losses, costs, damages or other liability associated with any business or commercial enterprise, or if you send Parcels with us in pursuit of any business or commercial trade.

3.7 Subject to Conditions 3.2 – 3.6 (inclusive) and notwithstanding Condition 3.10 we will only be liable to you for Loss or Damage or Late Delivery to the extent that it is caused by our negligence, in which case (and unless you have taken out Full Cover) our liability is limited as follows:

(a) our liability for each instance of Loss or Damage or anything else other than Late Delivery or a Postable Product is limited to whichever is the lesser of:

(i) £20; and

(ii) the cost of repairing the damaged Goods or the value of the lost or damaged Goods (as we shall reasonably determine up to a maximum of the price you paid or were paid for the Goods) (“Compensation”),

and, in either case, we will refund your Charges;

(b) our liability for Late Delivery is limited to refunding the Charges; and

3.8 When you submit an Order, you may take out Full Cover, subject to Condition 3.9. If you do so the limit of our liability to you for Loss or Damage will be varied to whichever is the lesser of:

(a) the amount of Full Cover you purchased; and

(b) the cost of repairing the damaged Goods, or the value of the lost or damaged Goods (as we shall reasonably determine up to a maximum of the price you paid or were paid for the Goods).

3.9 Please note that you may not be entitled to Full Cover if your Parcel is Inadequately Packaged. You will not be entitled to Full Cover if it is a Non-Compensation or Prohibited Item. You will not be able to take out Full Cover for Parcels that are Postable Products.

3.10 Nothing in these terms and conditions affects your statutory rights nor limits or excludes our liability for:

(a) death or personal injury resulting from our negligence;

(b) any damage or liability that you incur as a result of our fraud or fraudulent misrepresentation; or

4. When you may have to compensate us

4.1 You must read this carefully: If you breach these terms and conditions, and such breach causes harm or damage to any person, our property or third-party property, or in the event that you are liable to pay us any Additional Expenses or Administration Fee, we reserve the right to require you to compensate us in full if we suffer any loss, damages, costs or expenses as a result.

4.2 If you send a Prohibited Item and it hurts someone, or damages other people’s parcels, you will be required to compensate us and anyone affected for the damage caused. For example, paint which has leaked over other parcels or flammable liquids which cause a fire and puts people at risk. 5. How we limit our liability to you

5. Delivery Estimates

5.1 We provide a Tracking Facility available on our website and the Evri app to allow you to keep track of the Parcel. The Tracking Facility provides an indication as to your Parcel’s location or progress. We give every Parcel that travels through our network its own 16 character tracking code to track a Parcel using the Tracking Facility.

5.2 For UK Services our Delivery Estimates are as follows:

Standard delivery

(a) If you drop your Parcel at a ParcelShop we will use our best endeavours to deliver your Parcel within 2 to 3 Working Days from the day of drop off, provided drop off is on a Working Day. If drop off is on a non-Working Day, we’ll use our best endeavours to deliver within 2 to 3 Working Days from the following Working Day.

(b) If we collect your Parcel from you then we will use our best endeavours to deliver your Parcel within 3 to 5 Working Days from such collection.

(c) If we deliver your Parcel more than 5 Working Days after the above Delivery Estimate, this will be classed as a “Late Delivery” and you may be entitled to Compensation under Condition 3.7(a), unless it is a Postable Product.

Next Day delivery

(a) For Parcels dropped-off at ParcelShops or Lockers (or other out-of-home location) only: we will use our best endeavours to deliver your Parcel within 1 Working Day, and in any event, within 2 Working Days if dropped off before 12pm on a Working Day. If drop off is on a non-Working Day, we’ll use our best endeavours to deliver within 2 Working Days from the following Working Day.

(b) If we deliver your Parcel more than 3 Working Days after the above Delivery Estimate, this will be classed as a “Late Delivery” and you may be entitled to Compensation under Condition 3.7(a), unless it’s a Postable Product.

5.3 For International Services, an estimated transit time shall be quoted when you submit your Order and will depend on the destination country. Transit times for International Services are provided as a guide only.

5.4 Transit times for International Services do not include any time in customs and can vary depending on many factors including the contents of the Parcel, location of the Address within the destination country and public holidays.

6. Delivery attempts and Proof of Delivery

6.1 The Services commence as soon as we (or one of our ParcelShops) are in physical possession of your Parcel. If we are unable to deliver your Parcel to the Address, we may make Further Attempts. For UK Services we will make two Further Attempts, for International Services we will make at least one attempt to deliver the Parcel. If we’re unable to deliver your Parcel, we will return it to the sender address provided by you with the Parcel. If this sender address is incorrect or absent, we may have to dispose of your Parcel.

6.2 The Services will be taken to be completed when we have Delivered your Parcel or when we have made any Further Attempts (whichever is the later event). If for any reason you have caused or contributed to a delay, you will not be entitled to any Compensation. For example, if you failed to display the label with the barcode clearly showing, you or the Recipient has failed to pay applicable duties or taxes upon request, or if the Parcel was Inadequately Packaged, this is likely to cause a delay.

6.3 For UK Services, you accept that the following records will be proof that your Parcel has been Delivered:

(a) a “delivered” Tracking Event will be recorded on the Tracking Facility or, where the Address is a ParcelShop or Locker, a “collected with PIN” or “collected from ParcelShop” Tracking Event will be recorded on the Tracking Facility;

(b) notification of the Delivery is sent to the Recipient;

(c) a photo of the Parcel over the threshold of the Address or a Neighbour’s address or a Safe Place Photo is recorded on the Tracking Facility and sent to the Recipient.

6.4 For UK Services where you have been offered and purchased our Digital Signature service as part of your Order you accept that proof that your Parcel has been Delivered will be a photo of the Parcel over the threshold of the Address or a Neighbour’s address recorded in the Tracking Facility and sent to the Recipient.

6.5 For International Services, you accept that a “delivered” Tracking Event recorded on the Tracking Facility will be proof that your Parcel has been Delivered.

7. Claims and complaints

7.1 If you would like to make a claim for Compensation, please follow the steps set out below and leave the rest to us.

7.2 If you would like to make a complaint, we’re sorry to hear that. Please visit our Contact Us page for further details.

7.3 You must notify us in writing of any claim for Loss or Damage or Late Delivery. As a consumer, this Condition 7.3 does not affect your statutory rights, but we recommend that you make your claim within 28 days for UK Services or 45 days for International Services of the date of the relevant Order as the sooner you make your claim, the easier it is for us to investigate. If you have sent a Parcel with us in pursuit of any business or commercial trade you must notify us in writing of any claim for Loss or Damage or Late Delivery within 28 days for UK Services or 45 days for International Services of the date of the relevant Order otherwise your claim will be rejected.

7.4 Claims for Loss for International Services can only be made 10 days after the Delivery Estimate.

7.5 You can contact us to make a claim for Compensation by any method set out on our Contact Us page and we will provide you with a Claim Form. We encourage you to return a properly completed Claim Form to us within 14 days of us sending it to you. Promptly submitted claims will increase the likelihood of a successful investigation and will help us avoid rejecting your claim.

7.6 When we receive your claim for Compensation, we may require you to back up your claim by providing us with any relevant information about the relevant Parcel and or Goods including without limitation:

(a) proof of the Parcel's dispatch;

(b) photo evidence of any damage or other issues;

(d) proof of the value of the Goods;

(e) the cost price of the Goods and related proof including receipts; and

(f) details of the weight, size and nature of the Goods.

7.7 We may make any investigations that we think are necessary to check out any claim.

8. Charges & Payment

8.1 You agree to pay the correct Charges before you submit your Order and it is your responsibility to ensure that you have paid the appropriate Charges for any Parcels that you supply to us.

8.2 When we ship your Parcel, we will weigh and measure it. If, in your Order you have declared your Parcel to be lighter and/or smaller than it actually is, then we may charge you Additional Expenses and a reasonable administration fee (“Administration Fee”). Imposing the Administration Fee does not limit or restrict any other rights or remedies that we may have against you.

8.3 Until you have paid the Additional Expenses and Administration Fee to us, we can retain possession of your Parcel and your Goods. If you fail to repay the Additional Expenses and/or Administration Fee to us we are entitled to deal with your Parcel in accordance with condition 10.2.

8.4 If you breach the Parcel dimension and/or weight requirements and we deliver the Parcel, we may impose (i) the Administration Fee for arranging for the specialist delivery of the Parcel and (ii) up to £20 as an additional expense for the cost of delivery of the Parcel.

8.5 You (or the Recipient) will be responsible for payment of any applicable customs duties and taxes. Where we facilitate the payment, a link for payment via our third-party payment provider will be sent to the Recipient’s email address or phone number provided when you submit your Order.

9. Customs, Taxes and Duty Requirements

9.1 We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) incurred through our carriage and/or delivery of any Parcels. You must satisfy yourself as to whether any of these charges will become due.

9.2 We may facilitate payment of customs charges, import taxes or duties via our third-party payment provider or you or the Recipient may be contacted by the relevant authorities in the destination country to arrange payment.

9.3 By choosing to send your Parcel through us, you hereby expressly grant us the following authority where necessary:

(a) at our sole discretion and as necessary, to act on your behalf as your agent or to select a licensed customs broker to act on your behalf as your agent for the purposes of corresponding and transacting business (including making relevant customs declarations) with customs or taxation and revenue authorities to clear your Parcel, and to pay all duties , taxes, tariffs, levies and other customs charges and expenses; and

(b) to share with the selected customs broker any information related to your Parcel and/or Goods which (in our reasonable opinion) is necessary for international processing and shipment of your Parcel, including (without limitation) to customs authorities.

9.4 We will not be liable for any taxes or duty or any penalty payable resulting from your failure to comply with any your responsibilities under Condition 2 (including the declaration of description, value and quantity of the Goods) or with the completion or non-completion of any customs or duty documentation or the affixing or the non-affixing of any documentation on any Parcel.

9.5 You shall be liable for any customs penalties, import duties, taxes (including but not limited to VAT), storage charges or other expenses that we, or our licensed customs broker, may incur as a result of the actions of customs or other governmental authorities. Any such payments made by us, or our licensed customs broker, will be charged to you or the Recipient (as applicable).

9.6 We shall not be liable for any delays, Losses or Damage caused by unforeseen actions from customs officers or other governmental authorities, or any other customs delays that are outside of our control.

10. Right of lien: Our right to hold on to your Parcel if you owe us money

10.1 If you owe us money we will be entitled to hold onto your Parcel and Goods until you have paid us.

10.2 If you still owe us any money more than 28 days from the date that we let you know that you owed us, we may at our discretion dispose of your Parcel and Goods via a sale or destruction. We may deduct from any amount that we receive from a sale of the Parcel or Goods from the amount that you owe us and the costs of the sale, after which we will let you have any balance remaining.

11. Our right to terminate the Contract

11.1 We may terminate the Contract and/or your Account as soon as we give notice to you and not owe you anything if:

(a) you breach any of these terms and conditions, for example, if we find that you have sent a Prohibited Item;

(b) we suspect you of fraud; or

12. Events outside of our control

12.1 We will not be in breach of our obligations to you under a Contract or liable for any Loss or Damage or Late Delivery or anything else, if it is your fault, or results from something outside of our control, including (but not limited to), endemic, pandemic, bad weather, traffic congestion, mechanical breakdown, obstruction of public or private highways, or industrial action, or a failure by any of our suppliers.

13. Data Protection

13.1 When you submit your Order, you provide your personal information to us. How we use any personal data you give us is set out in our Privacy Policy.

13.2 By providing your personal information to us this way you confirm that you are happy for us to process your personal information in accordance with our Privacy Policy.

14. General

14.1 We are not a common carrier meaning that we reserve the right to reject Parcels and we will only provide the Services on these terms and conditions.

14.2 If you are not the owner of some or all of the Goods, you will be deemed to be the agent of the owner of those Goods.

14.3 We may subcontract the obligations that we owe to you. Our subcontractor will also be entitled to subcontract its obligations. You may not transfer your Contract with us to someone else.

14.4 If at any time we have a claim against you and do not pursue that claim quickly, that does not mean the claim cannot be pursued when we are ready.

14.5 If a court says that part of a Contract is not enforceable in law that does not mean the rest of it is not.

14.6 When you place an Order and we accept it, neither of us has relied on anything the other has said or done, i.e. the Contract says it all.

14.7 This Contract is between you and us and no other person can enforce it and neither of us will need anyone else’s authority to terminate or vary it.

14.8 If things go wrong and there is a dispute, English law will apply, and the English Courts will have exclusive jurisdiction over the dispute.

14.9 When these terms and conditions refer to a piece of legislation, they refer to the latest version of it in force.

14.10 A Contract cannot be varied without our express written consent. Our subcontractors and agents are not entitled to vary a Contract.

14.11 By purchasing our Services you give us express consent to take Safe Place Photos, all rights in which will be owned by us. You also agree that any such Safe Place Photos may be used by us to prove that we made delivery to you. For the avoidance of doubt our Safe Place Photos will not feature images of identifiable people.

14.12 We (or a subcontractor appointed by us) may obtain photographs of the person(s) receiving and sending parcels at any Locker (or other Parcel collection and/or drop off location). The photographs may be used as evidence (in the event of a claim or dispute) that a Parcel was received (or sent) and/or to determine the condition of a Parcel when it was received (or sent).

15. Information about us

To contact us please click here to go to our Contact Us page or write to us at Evri, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH.

Promotion terms and conditions

Collect Tesco Clubcard points with Evri

Collect 1 Tesco Clubcard point for every £1 spent on sending parcels directly at evri.com
You won’t be able to collect Tesco Clubcard points when booking Parcel returns, or Parcels sent via the Evri app
You will not be able to use an Evri discount code when collecting Tesco Clubcard points
Tesco Clubcard points are awarded within 14 days of an order being placed on evri.com
You must enter your Clubcard number correctly every time you complete a purchase. If the wrong Tesco Clubcard number is entered, points cannot be reallocated to another account

Join Evri 20% Discount

20% discount applies to total basket value for domestic parcels ordered using Evri.com
Can be used three times per customer
Offer is not valid on Parcel returns, international deliveries or Parcels sent via the Evri app
Offer cannot be used by Business Account holders or in conjunction with any other discounts

Thanks 10% discount

10% discount applies to total basket value for domestic parcels ordered using Evri.com
Offer valid until the date stipulated with the code supplied
Offer is not valid on Parcel returns, international deliveries or Parcels sent via the Evri app
Cannot be used in conjunction with any other discounts

Discount on Parcels that are a part of a £30+ order

Discount applies to the delivery cost of all domestic Parcels that are part of a £30+ order
Offer is not valid on Parcel returns, international deliveries or Parcels sent via the Evri app
Offer applies from Thursday 23/06/2022 to 30/09/2025
Purchases made on evri.com require the use of a code supplied
Cannot be used in conjunction with any other discounts

Frequent Seller Account Terms & Conditions

By signing up for this account, you agree to the following Frequent Seller Account terms and conditions. These are in addition to the standard Evri Terms and Conditions:

Eligibility & Account Access

You must be signed in to your Evri account to access your discounted pricing.
This account is available for selected customers only and is subject to approval by Evri.
If you are already receiving discounts through an Evri Business Account, you are not eligible for these discounts in addition to or instead of your current pricing.
Evri reserves the right to remove customers from this account and return their pricing to standard rates at its sole discretion.
Customers can opt out at any time by requesting to change their account type. A notice period of up to 10 working days applies for processing the request.

Pricing & Discounts

Pricing may change at any time at Evri’s sole discretion. We will notify customers of changes in advance where possible.
Your pricing level is updated once a month based on the total number of UK parcels you sent in the previous month. Changes are applied in the first week of the following month.
Any existing parcels in your basket before a pricing update will not reflect your new discounted rate.
Other offers or promotions cannot be used in conjunction with discounted pricing.

Parcel Volume & Qualifying Orders

Only UK parcels booked via www.evri.com and dropped off at a ParcelShop or Locker, or collected by a Courier will count towards your monthly parcel volume.
Parcels sent via international.evri.com, the Evri App, or other third-party platforms are excluded.
When using Bulk Send, only UK parcels uploaded via CSV file, eBay, and Etsy integrations are included in your discounted pricing.

Account Usage & Abuse

Any misuse or abuse of this account (including fraudulent activity or attempts to manipulate pricing levels) may result in immediate suspension or removal from the account without notice.
If your access to discounted pricing is revoked due to account abuse, we reserve the right to reinstate standard pricing immediately.

Service Communications & Marketing Preferences

As part of this account, you will receive regular communications related to your discounted pricing, including monthly updates on your pricing level.
Signing up for this account does not opt you into marketing communications. You still have the right to opt out of marketing emails separately.
If you choose to stop receiving pricing communications, you acknowledge that your account will return to standard pricing, and you will no longer receive discounts.
If you wish to stop receiving pricing emails and return to standard pricing, please contact Evri at frequent.seller@evri.com.

For further information on Evri’s email and marketing policies please see the Evri Privacy Notice which can be found at www.evri.com/privacy-policy.

Definitions

"Account" means a customer account at Evri.com which may be used to purchase the Services.

"Additional Expenses" means the difference in the Charges (which are dependent on the weight and dimension of a Parcel) between the weight and or dimensions that you have declared in your Order, and the actual weight and/or dimensions of your Parcel. See Conditions 8.2 and 8.3 for detail.

"Address" means the address stated in your Order that we will try to deliver the Parcel to.

“Administration Fee” has the meaning set out in Condition 8.2.

“Business Loss” has the meaning set out in Condition 3.6.

"Charges" means the shipping costs you pay to send your Parcel but excluding any additional services such as signed-for delivery or Full Cover and excluding any applicable import taxes and custom duties.

"Claim Form" means our standard claim form, which we will provide to you when you Contact Us about a claim.

“Compensation” has the meaning set out in Condition 3.7(a)

“Contract” has the meaning set out in Condition 1.2.

"Delivered" means delivered to the Recipient at the Address or left with a Neighbour or left in a Safe Place.

"Delivery Estimate" means our estimate of the time within which we will attempt to deliver your Parcel, which is set out in Condition 5.

"Full Cover" means optional enhanced Compensation that you may, for a fee, take out when you submit an Order.

“Further Attempts” has the meaning set out in Condition 6.1.

"Goods" means any goods contained within a Parcel.

“Inadequately Packaged” means not packed or labelled in accordance with our Packing Guide.

“International Services” means Services in which the Address is not located in UK Mainland, Northern Ireland or the Channel Islands.

"Late Delivery” means in respect of UK Services, Delivery of your Parcel more than 5 Working Days after the Delivery Estimate for Standard Services and more than 3 Working Days after the Delivery Estimate for Next Day Services.

"Loss” or “Damage" means loss of or damage to a Parcel or Goods or any other direct, indirect, special or consequential loss associated with such loss or damage.

"Neighbour" means a neighbour of the Address.

"Non-Compensation Items" means Goods that we do accept for carriage but are sent at your own risk and in respect of which we do not accept any liability for Loss, Damage or Late Delivery as set out in the Non-Compensation Items list which can be found at https://www.evri.com/send/what-i-can-and-cannot-send.

"Order" means your order, which you make by booking the Services.

"Parcel" means any package excluding letters (and the Goods contained within it) that you give to us and we carry for you as part of our performance of the Services.

“ParcelShop or Locker” means any third party shop premises or locker on third party premises into which you may deposit a Parcel or into which we may make a Delivery.

"Postable Product" means a Parcel that is postable and weighs between 0 – 1kg with a maximum length of 35cm, maximum width of 23cm and maximum thickness of 3cm.

"Prohibited Items" means Goods that we do not accept for carriage as set out in the Prohibited Items list which can be found at https://www.evri.com/send/what-i-can-and-cannot-send.

"Recipient" means the person the Parcel is addressed to or any other person who accepts the Parcel on the Recipient's behalf at the Address.

“Safe Place” means a location which is not an exposed doorstep or otherwise in public view.

“Safe Place Photo” means a photo of the Safe Place where the Parcel has been left.

“Services” means our carriage of a Parcel to the Address on your behalf.

“Tracking Event” means a status update of your Parcel’s location or progress within our delivery network recorded within our Tracking Facility.

“Tracking Facility” means the “Track a Parcel” facility available on our website or within the Evri app as amended or updated from time to time.

“UK Services” means Services in which the Address is located in the UK Mainland, Northern Ireland and Channel Islands.

“Working Day” means Monday to Friday excluding bank holidays.