- Start sending packages with Evri from as little as £2.62!

We include parcel cover up to a value of £20, for free, on most items sent with us – excluding prohibited items and postable parcels. However, if your parcel’s value is worth more than £20, then you can increase the value of your item’s cover up to a maximum of £999.

It’s important to note, however, that some items you can send with us can’t be covered. These are called non-compensation items and include items such as glassware, furniture, musical instruments, TVs, legal documents, and items valued over £999.

Please take a look at our non-compensation items list for a breakdown of what items we can and can’t cover. We’re still happy to carry non-compensation items for delivery but know that when you send any of these items with us, you do so at your own risk.

Naturally, on top of those items that fall under our non-compensation category, any item that is flagged as a prohibited item is not covered by our parcel service, no matter its value.

Yes. If it’s a simple house name/number change, the easiest thing to do is ask the parcel recipient to divert the parcel to the correct house name/number.

If, on the other hand, your recipient needs a full address change, then contact our customer service team with the change you need once the parcel is with its Courier. We’ll then do our best to get the parcel stopped and the address corrected before the delivery is made to the original address.

You can track your parcel through its entire journey, right up until the point of delivery with our parcel tracking service. This means you can see where your parcel is at each stage of the delivery process. We explain each stage of the process on our tracking page to make this easy to follow.