You get a GREAT service with us
Evri reviews as GREAT at 4.2 out of 5 on Trustpilot, with over 3 million 5-star ratings. Whether you’re sending a single package, multiple orders, or making a return, our courier services cater and scale to your every need. We even deliver for most of the UK’s top brands including eBay, Amazon, John Lewis, Next and ASOS. But don't just take our word for it – see what our customers have to say about their experience:
See how Evri reviews compare to other UK carriers
We’ve received more 5* Trustpilot ratings than any other UK carrier, pushing us among the top spots of providers you can trust. See how we compare to Royal Mail, DHL, and more:
| Courier Name | Number of Reviews | 5* Rating Percentage | TrustScore |
|---|---|---|---|
| Evri | 4,041,626 | 78% | 4.2 |
| Royal Mail | 113,306 | 60% | 2.9 |
| Yodel | 1,379,507 | 74% | 4.1 |
| UPS UK | 69,093 | 33% | 2.9 |
| DHL Express UK | 43,682 | 63% | 1.4 |
| DPD UK | 1,486,772 | 84% | 4.5 |
Going above and beyond
At Evri, we’ll always aim to deliver cheaper and more flexible options for you. Using our website, app or ParcelShops you can send, track and return parcels all in one place. When you choose to send or return with us, you get all these extra benefits included as well:
End-to-end tracking via our website or App
1-hour delivery window on the day
Divert to a neighbour or safe place
Photo confirmation of a ‘Safe Place’ delivery
£20 FREE parcel cover*
*Excludes Postable parcels.
A Tracked Courier Service
We provide full tracking as standard to make sending parcels as easy and stress-free for you as we can. Senders and receivers can both join the journey and check progress at any time. With regular updates and a 1-hour delivery window, you can plan your day around us.
Our tracking tool also lets you choose the delivery preference that suits you - whether it’s selecting a safe place, diverting to a neighbour, or collecting from a ParcelShop.
Trust Evri for delivering better
We’re always finding new ways to improve our services and deliver better for you. Our positive reviews are a great reflection of what we’ve achieved so far. But we recognise there is more to be done.
Building on customer feedback, we're creating more channels for customers to get in touch with us, including launching an interactive voice response phone system and opening additional phone lines.
As a responsible carrier, our commitments to become more ethical and sustainable has already earned us award-winning recognition for our delivery solutions and we’ve got big ambitions as ESG leaders. With eco-friendly fleet enhancements, social initiatives, and governance improvements across the business, we’re on track to meet our targets for delivering a better future.
What’s new?
Our efforts to drive continual improvements throughout the business have seen significant growth. Most recently, we’ve welcomed expansion into new markets and exciting collaborations to deliver more for our customers and clients.
