- Tracking your parcel is easy with Evri

If you have a parcel that’s due to be delivered and you’d like to divert to a neighbour or safe place, first go to our parcel tracking page.

Enter your parcel’s 16-digit tracking number and delivery postcode.

You’ll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen. 

Depending on what kind of service the sender has selected, you’ll either be able to divert to a safe place or neighbour or neighbour only. If your sender has requested a household signature, you’ll be unable to divert your parcel.

Check out our guide on how to divert your parcel for more information.

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make up to 3 attempts to deliver your parcel. 

If you don’t think you’ll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place. See our guide on how to divert your parcel.

You can now divert your parcel at any point on your parcel’s journey to a neighbour or other safe place. Check out our safe place guide to learn how to keep your parcels secure and never miss a delivery again.

Most retailers like to manage any changes to the delivery address of your parcel, so you’ll need to contact your sender or retailer to do this. Otherwise, you can choose a neighbour’s house or other safe place to divert your parcel. See our guide on how to divert your parcel for more information.

Our accessibility features allow you to customise your delivery to suit your needs. As well as diverting a parcel or choosing a safe place, you can now give instructions to the courier to accommodate your living situation. You can now instruct your courier to make adjustments such as:

• Give you extra time to get to the door
• Ring the doorbell rather than knocking on the door
• Make sure the parcel isn’t blocking any doorways or entrances

To begin setting your accessibility preferences, simply click the link we sent you in your ‘out for delivery’ email notification, or download the Evri app and head to the My places section. Select one of the three options and confirm by clicking Update delivery – job done! Your courier will receive the instructions directly and make the necessary accommodations.

If you’re sending a parcel, you can also provide written instructions to the courier when you make your booking. So, if you know your recipient requires additional accommodations, you can provide all of the information that a courier would need.

Read our accessibility statement find out more about how we’re partnering with organisations like Scope to improve our efforts.