Service status

We're currently delivering around 2 million parcels a day.

An update on our service

Our service is currently operating as normal across most of the UK, with some short term disruption in Scotland and Northern Ireland.

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Service status in affected areas

If we're experiencing any delays, you'll see them listed below, we’re sorry for any inconvenience and we’ll deliver your parcel as soon as we can. Please check your notifications for regular updates or where you can, we recommend diverting your parcel to a ParcelShop or Locker.

Area Postcode More Information
Area Scotland and Northern Ireland Postcode Multiple postcodes across the region More Information Challenging weather conditions as a result of Storm Éowyn have affected some deliveries in Scotland and Northern Ireland. Our teams are working hard to deliver wherever it is safe to do so, but we ask customers to allow an extra day for deliveries and track their parcel for the latest updates.

Track, divert your parcel and set your safe place

You are able to divert your parcel to a ParcelShop or Locker up to 15 minutes before your home delivery. Or, if you aren't going to be home please set a safe place for delivery via MyPlaces.

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My places

Choose delivery settings for all your parcel deliveries.

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Need help tracking?

Click here to find answers to the most common questions and access to our customer service team.