Service status
We're currently delivering more than 2 million parcels a day.
Service status in affected areas
If we're experiencing any delays, you'll see them listed below, we’re sorry for any inconvenience and we’ll deliver your parcel as soon as we can. Please check your notifications for regular updates or where you can, we recommend diverting your parcel to a ParcelShop or Locker.
| Area | Postcode | More Information |
|---|---|---|
| Area North of Scotland, Northern Ireland, Midlands, North of England | Postcode | More Information Snow, ice and poor weather conditions are slowing us down across multiple areas of the UK. A small number of parcels could be delayed by up to 48 hours in some local areas. Our teams are working hard to minimise any disruption, thank you for your patience. |
Track, divert your parcel and set your safe place
You are able to divert your parcel to a ParcelShop or Locker up to 15 minutes before your home delivery. Or, if you aren't going to be home please set a safe place for delivery via MyPlaces.
My places
Choose delivery settings for all your parcel deliveries.
Need help tracking?
Click here to find answers to the most common questions and access to our customer service team.