Hermes hits 3,000 and expands ParcelShop services

Hermes, the leading consumer delivery service, has increased the number of myHermes ParcelShops in the UK to 3,000, and is set to continue to expand the network further throughout 2014. It is estimated that the myHermes Parcelshop network will handle over 1.5 million parcels throughout November and December this year – an increase of 326% on last year.

In addition Hermes is now extending the range of services available through the myHermes ParcelShop network to enable people to specify their nearest shop as an alternative location to home delivery.

Hermes’ retail clients are now able offer this service to their customers by integrating the myHermes ParcelShop finder with their web platform. This will enable shoppers to seamlessly identify and specify the nearest or most appropriate location as an alternative to Hermes’ existing home, neighbour or safe place delivery options. Customers will be alerted by SMS or email when a parcel is ready for collection.

myHermes ParcelShop was launched nationwide in June 2012 at 500 convenience stores to provide an simple and affordable way of sending personal and business parcels, as well as allowing retailers to offer a cost effective means of returning unwanted online purchases. The stores are situated in major urban locations that have been specially selected based on population density and online demand, meaning that around 80 per cent of the population are within two miles of their nearest myHermes ParcelShop.

"Our myHermes ParcelShop network forms an important part of our multi-channel approach which is designed to deliver high levels of satisfaction and ultimately create brand value. By adding a click and collect element to our service we are providing an even wider choice and greater convenience for our customer." 

Steve Murray, Head of New Markets Development