Learn more about what recorded delivery is, and how it can benefit your business!
It’s safe to say that, when it comes to parcel deliveries, customers want to know that their items will arrive safely and on time, well before they actually place an order.
This makes it important for you to find and provide a service that does just that. But if you’re a small e-commerce business, the last thing you really want to be doing is investing in expensive tracking software and delivery controls methods on top of everything else.
Fortunately, there is a cheaper alternative out there – recorded delivery!
Keep reading to learn more about how this simple service can inspire confidence in your customers and help to grow your business.
At its core, recorded delivery (also called signed for delivery, proof of delivery, or signature delivery) is about one very simple idea –having your customers confirm to you directly when their parcel has been delivered, or when it has been placed in a designated safe space or handed over to a specified neighbour.
And this is important for two reasons:
Typically, recorded delivery can be handled in any number of the following ways:
Out of these three, digital signage tends to be the most popular. It allows a courier to record not only evidence of the parcel being delivered to the recipient, but also the time, date, and location of the delivery.
But with that being said, it’s not uncommon for two or more of these to be used together. It all comes down to personal preference and what sort of service you can provide to your customers.
Our couriers are instructed to always provide photograph evidence that your parcel has reached its destination for no additional cost. If you are looking for that extra peace of mind, however, then you can add a digital signature for just 60p extra, whether you chose our Standard or Next Day service. That means that for as little £3.70, you can send a parcel with Evri, and be absolutely sure that it exchanged hands during its arrival.
Simply put, making use of any form of proof of delivery comes with a number of benefits for any e-commerce business and their customers:
Customers get reassurance that their parcel will only be delivered if the parcel is signed for by them or a specified neighbour, making it a great way to send and receive important, personal, or expensive items.
Using proof of delivery systems with photos can protect both yourself and customers when it comes to ensuring parcel safety, highlighting whether or not parcels were received as damaged and making it easier to handle claims.
In the unlikely case where a customer gets in touch because their parcel wasn’t delivered, you’ll be able to confirm whether or not it was signed for, or if it has been lost in transit – both of which can be confirmed quickly.
In the case where a signed-for parcel is lost during transit, recorded delivery enables you to easily claim back the loss in funds via insurance as you have proof that the parcel left your warehouse.
Although uncommon, in the event that an unsatisfied customer makes a complaint against your delivery service (such as requesting compensation for a parcel that was actually delivered), proof of delivery can be a very useful tool in disproving their claims.
Electronic signing systems minimise the need for extra paperwork as all data is transmitted and stored in an online database. This also has the added benefit of minimising the potential of losing confirmation documentation that could be used to support delivery claims.
So, now you know exactly how proof of delivery works, and why you should be using it, it’s time to choose a Courier service. One that offers you good value for money and provides a suite of great benefits for your customers – a Courier service like Evri!
Below are just some of the great benefits your customers get when you use our sending service:
*excluding Postable parcels