Environment Social & Governance | ESG

ESG matters

As a responsible carrier we’ve always recognised our impact on the environment and believe in doing the right thing for our people.

Now, after a period of dramatic growth for the business, which has seen us delivering 730+ million parcels a year, we’re doubling down on our focus and cementing our position as ESG leaders.

There’s been a significant gear change in our efforts to become an even more ethical and sustainably conscious business. As we move towards our net zero carbon emissions target, which we aim to hit by 2035, ESG forms two of the four core pillars that underpin the Evri brand. Firstly, there’s community. Couriers and ParcelShops have always been a key part of our operation and play a vital role in the diverse, dynamic communities we serve across the UK.

Secondly, there’s sustainability itself. We’re growing the biggest sustainable fleet in the industry thanks to our ongoing investment in technology and exploration of alternative fuels.

We have a dedicated ESG steering committee that reports priority KPIs including carbon and ESG risk monthly to the Executive Committee and quarterly to the Board, to ensure ESG is considered in key strategy and business decisions.

We know it will be a long journey but we’re firmly on the right road as we look to deliver a better future for the planet and people – our colleagues, customers and retail partners, and our wider communities.

Our ESG highlights, initiatives and targets are set out over the following pages.

courier walking down street holding parcels

courier opening wooden shed to place package inside

Environment

We’ve enhanced our alternative fuels fleet with bio-CNG, HVO, electric-powered vehicles and e-cargo bikes, we have also built a number of energy saving features into our network of hubs and depots. We’re also helping customers and clients become more sustainable with our innovative products.

woman standing at her front door and talking to courier in high visibility vest

Social

We’ve enhanced our union-recognised SE+ contract for our team of couriers and have launched a host of employee wellbeing and engagement initiatives. There’s a renewed focus on diversity and inclusion policies, and we’re expanding our DE&I networks.

woman at front door holding package and smiling at courier

Governance

As well as refreshing our code of conduct for employees, suppliers and couriers, we’ve made all policies and reports – including gender and ethical pay gap, tax and modern slavery – easily accessible. We’ve also implemented mandatory ESG training for all colleagues.

Who we are

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. We’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

From our roots as a mail order company nearly 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 25,000+ couriers, an estate of 16,000+ local one-stop ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.

Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and the majority of the UK’s top retailers to safely get parcels from A to everywhere.

A lot of parcels, in fact. More than 730 million a year.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our green fleet.

Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.

Every parcel, every person, every place – every delivery made for you.

female courier holding parcel and smartphone outside

Key milestones in Evri ESG history

Timeline	Initiative
Timeline 2018	Initiative First low-carbon biomethane CNG trucks and EVs in London.
Timeline 2019	Initiative Enabling all our Self-Employed Plus couriers to benefit from paid holidays and earning at least equivalent to National Living Wage each month.
Timeline 2020	Initiative Biomethane CNG accounts of 30% of our core tractor fleet. Advent international invests in Hermes UK (now Evri), launch of Transformation Programme and ESG Steering Committee. Increase in biomethane CNG core tractor fleet to 40% and 30% Electric vans to service ParcelShops.
Timeline 2021	Initiative Launch of our new ESG strategy.
Timeline 2022	Initiative We publish our very first ESG report, setting out our vision and achievements in detail. Our Barnsley 'superhub' opens for business - the largest site in our network to date. We launch our first courier pension scheme in December, and also include parental leave provisions in our Self Employed Plus offer.
Timeline 2023	Initiative As we continued to grow we looked to maintain our low carbon fleet - a further 12 bio-CNG trucks to support peak were included in the core fleet, bringing the current total 202 (52%). In Oct 2023 we held our inaugural supplier decarbonisation event. In Apr 2023 we launched a project aimed at improving leadership capability, creating a practical performance management framework.

Evri's environment, social and governance (ESG) strategy