Staying safe online can be tricky, which is why we’ve created this handy guide to help customers spot scam messages, inform you of the types of fraud, and reassure you about how we protect our customers’ data.
We will contact you by email or text message to advise your parcel is in our network. At times this will include a tracking link that takes you directly to our website Evri.com. On occasion, we may also contact customers via email or text in relation to an ongoing claim.
Emails will typically be from the following addresses:
SMS messages will only come from 'Evri' and not a mobile phone number.
Our text messages:
Phishing is when criminals use scam emails, text messages, social media sites, messaging apps (e.g. WhatsApp) or phone calls to trick victims. The aim is often to make consumers visit a website, which downloads a virus onto a device or steal bank details or other personal information. They will often pretend to be someone, or an organisation, you trust. These tactics can be very convincing and often use genuine-looking branding and messaging.
These attacks will often be unusual in some way or be unexpected. If you have any doubts about a message or call, don’t respond. Instead, contact the person or organisation directly. Don’t use the numbers or addresses in the message – use details you already have on an organisation’s official website. The National Cyber Security Centre has issued specific guidance on how to spot and what to do if you have clicked on a fake “missed parcel” message. Scam messages may include the following:
Look out for poorly written sentences with spelling and grammatical errors
They may use 'Dear Customer' or ‘Dear [your email address]’ instead of using the name you use on your account (though criminals are getting better at personalising messages)
They may include links or buttons in emails that urge you to click on them. Before you click on any links, hover over the button or URL to check it goes where it's supposed to. If it brings up an unrecognised address, it could be a scam
The email address will often be different from the usual email address you receive from that company, even just using a slight misspelling or different formatting.
If you’ve received a suspicious phone call, text message, interaction via social media or email, you should report it. Even if you spotted it and didn’t give them any information, it could reduce the amount of scam communications you receive and help protect others from cyber crime online.
To help protect yourself online, use your usual search engine to visit NCSC and Getsafeonline
Customer data is important to us at Evri, that’s why we wanted to reassure you that we take your data security seriously.
Here are some of our activities you can depend on:
If you have questions about your own personal data held or processed by Evri, you can find contact information here.